The Quill Blog

Gain 5 Star Reviews by Customizing Amenities for Different Guests

Mar 23, 2021

Hello readers! Today I have a special treat for you.

Tracey Northcott, a seasoned host who offers a wealth of experienced knowledge through her consulting business, has a special guest article for us that you're going to love!

Have you ever stayed at an Airbnb or other short term rental and just felt that the host might as well have been right there acting as your butler, anticipating every need? Well, Tracey is here to teach you how to stand apart by anticipating the needs of your guests in advance and thus earning their praise and better reviews in return.

Take it away Tracey!


Hello, Tracey here!

It is a pleasure to be guest blogging for Valerie - I have admired her styling for such a long time. Her Instagram is always so full of great tips and wonderful eye candy…. Looking at photos of stylish STRs is really my happy place - and if you are reading this, then I am sure you understand.

If you too are a fan of Valerie’s work, then you are just the sort of host who...

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The Simple House Manual Your Short Term Rental Needs

Mar 31, 2020

A house manual is a reference point and guide for your home and all it's quirks for your guests. But do guests actual read them? Is this a waste of trees? 

It's fair to say that some guests don't read them or even touch them. But it's also fair to say that house manuals are generally boring and impersonal in every way, down to the sterile white binder they are placed within. 

So, let's explore some ways to make your Airbnb House Manual more appealing and read worthy for your guests by adding some personality to what is typically boring information. And to make things super easy for you, I've got a free downloadable template to get you started at the bottom of this post. 

 

The Bones of a Short Term Rental House Manual (What To Include): 

  • A Welcome Message- Make it short (so it is more likely to be read) and personal (to keep it from feeling bland or boring.) Make sure on this front welcome page to list the property address...
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